Aachen

1st Level IT Support

Aachen

1st Level IT Support

This is what you achieve...

  • Providing first-level support by answering calls and tickets and processing the resulting incidents or service requests            
  • Recording of incidents and service requests
  • Analysis for proper prioritization, classification and provision of first level support
  • Assume responsibility, monitor, track and communicate incidents and service requests
  • Informing users and the service desk of incident or service request progress
  • Monitor status and progress of resolution of assigned incidents and service requests
  • Provide resolution and recovery of incidents assigned to non-specialized support groups

This is what you bring...

  • Training as an IT specialist, information technology assistant or comparable qualification        
  • ITIL certification desirable 
  • Structured approach, ability to work in a team, communication skills
  • Ideally professional experience
  • Business fluent in German and English
  • Basics incl. MS-Office, Microsft Windows Client, Cloud-Services

Your Benefits...

  • Dynamic: As part of the e.GO team, you will take responsibility for a wide range of activities in your area of work
  • e.GO Team: Flat hierarchies, fast decision-making processes and real team cohesion help you to develop quickly in our varied working atmosphere
  • Flexible working: Flexitime and the opportunity to work from any location two days a week
  • In the thick of it instead of just being there: With us, you have the opportunity to put our urban speedsters through their paces and take them out for a weekend drive
  • Corporate benefits: well-known manufacturers and brands regularly offer us great deals and discounts
  • Mobility benefits: As a company that is all about mobility, it is particularly important to us to keep you mobile. We support you with a subsidised Germany ticket for the use of public transport
  •  Future: Permanent employment with 30 days' holiday 
  • Lots of fun: We celebrate our successes together at exuberant team events
  • Modern office: At our e.GO location in Aachen, you will have access to state-of-the-art infrastructure including charging stations for electric cars and modern office equipment with height-adjustable desks from a regional furniture store
  • Company pension scheme: Your health and well-being are a matter close to our hearts. We offer you an attractive company pension scheme with Allianz and a company health management programme

Open positions

Join our Team.

Open positions

Join our Team.