Tetovo (North Macedonia)

2nd Level IT Support (m/f/d)

Tetovo (North Macedonia)

2nd Level IT Support (m/f/d)

Your main tasks

  • Recording incidents and service requests
  • Analyzing for proper prioritization, classification, and provision of initial support
  • Assuming responsibility, monitoring, tracking, and communicating incidents and service requests
  • Informing users and the service desk of incident or service request progress
  • Monitor status and progress of resolution of assigned incidents and service requests
  • Provide resolution and recovery of incidents not assigned to specialized support groups

Your profile

  • Education or studies in the field of information technology         
  • ITIL certified
  • Structured approach, ability to work in a team, communication skills
  • IT knowledge in Microsoft Windows Client, Cloud-Services, Windows Server, Monitoring Systems, MS-Office
  • Business fluent Macedonian & English and German skills 

Why us?

  • An exciting and challenging job with a long-term perspective
  • Short decision-making processes 
  • Fast-growing Innovative German Automotive company with a wide range of career opportunities 
  • A young, dynamic and highly motivated team with exceptional team spirit
  • Access to training and qualification in the field of automotive manufacturing and related processes, for example (Internet of Production /Industry 4.0)
  • Regulated working hours

Open positions

Join our Team.

Open positions

Join our Team.