Tetovo (North Macedonia)
2nd Level IT Support (m/f/d)
Tetovo (North Macedonia)
2nd Level IT Support (m/f/d)
Your main tasks
- Recording incidents and service requests
- Analyzing for proper prioritization, classification, and provision of initial support
- Assuming responsibility, monitoring, tracking, and communicating incidents and service requests
- Informing users and the service desk of incident or service request progress
- Monitor status and progress of resolution of assigned incidents and service requests
- Provide resolution and recovery of incidents not assigned to specialized support groups
Your profile
- Education or studies in the field of information technology
- ITIL certified
- Structured approach, ability to work in a team, communication skills
- IT knowledge in Microsoft Windows Client, Cloud-Services, Windows Server, Monitoring Systems, MS-Office
- Business fluent Macedonian & English and German skills
Why us?
- An exciting and challenging job with a long-term perspective
- Short decision-making processes
- Fast-growing Innovative German Automotive company with a wide range of career opportunities
- A young, dynamic and highly motivated team with exceptional team spirit
- Access to training and qualification in the field of automotive manufacturing and related processes, for example (Internet of Production /Industry 4.0)
- Regulated working hours
Open positions
Join our Team.