Aachen
Expert Technical Support After Sales (m/f/d)
Aachen
Expert Technical Support After Sales (m/f/d)
Your main tasks
- Market monitoring/support in the analysis of markets for the elimination of technical complaints and quality deviations on the products of e.GO Mobile SE
- Preparation of regular reports and initiation of technical countermeasures, taking into account business parameters
- Documentation of new solutions and publication in the workshop management system
- Participation in the creation of technical training content
- Ensuring vehicle quality
- Evaluation of damage reports with regard to accident and fire damage
- Supporting the processing (by telephone and in writing) of technical inquiries from service partners
- Participation in ensuring the quality of press/marketing vehicles
- Development of continuous improvement measures in technical support
- Coordination with the Customer Care Center in legal cases
- Administration and control of after-sales entries in the quality management system
- Participation in quality meetings (internal)
- Coordinating the flow of information with the Development, Production, Quality and Aftersales departments
- Participation in the testing of workshop equipment and repair techniques
- Diagnosis of problem vehicles in special cases that could not be solved by the service partners
Your profile
- Technical training in the automotive field (master craftsman, state-certified technician or graduate engineer)
- Confident handling of diagnostic and test equipment
- Very good knowledge in recognizing and evaluating ECU parameters as well as very good knowledge of CAN technology
- High-voltage training level 2, expert training for air conditioning systems, airbags and ECU diagnostics desirable
- Communicative personality with a confident manner, training skills and good reasoning/implementation skills
- 2-3 years of experience in technical support, customer service, product or warranty department of a company in the automotive industry or comparable experience in the automotive sector
- Experience in project management
- Experience in commercial processes
- Strong team and communication skills, flexibility and ability to work under pressure
- High level of initiative and implementation skills as well as a dynamic and analytical approach to tasks
- Organizational skills
- Conceptual and structured way of working
- Very good PC skills (MS Office, Internet, MS Outlook)
- Very good German and good English skills, both written and spoken
- At least driving license class B
- Willingness to travel required
Why us?
- An exciting and challenging job
- Short decision-making processes and independent work
- Fast-growing company with a wide range of career opportunities
- A young, dynamic and highly motivated team with exceptional team spirit
- Flexible working environment
- Hybrid working model
- Support for the use of public transport (subsidised ticket)
- Good infrastructure for private transport (proximity to the motorway, charging stations for electric cars and free parking)
- Corporate benefits platform
- Company health management and company pension scheme with Allianz
- Drinks - flat rate (water and coffee)
Open positions
Join our Team.