Aachen
Expert Technical Support After Sales (m/f/d)
Aachen
Expert Technical Support After Sales (m/f/d)
Your main tasks
- Market observation/support in the analysis of the markets for the elimination of technical complaints and quality deviations in the products of Next.e.GO Mobile SE
- Preparation of periodical reports and initiation of technical countermeasures taking into account business parameters
- Documentation of new solutions and publication in the workshop management system
- Collaboration in the creation of technical training content
- Ensuring vehicle quality
- Assessing damage reports with regard to accident and fire damage
- Supporting the processing (by telephone and in writing) of technical enquiries from the service partners
- Assisting in ensuring the quality of press / marketing vehicles
- Developing continuous improvement measures in technical support
- Coordination with the Customer Care Centre in legal cases
- Administration and control of after sales entries in the quality management system
- Participation in quality meetings (internal)
- Coordination of the information flow between the development department and the After Sales department
- Participation in the testing of workshop equipment and repair technologies
- Diagnosis of problem vehicles in special cases that could not be solved by the service partners
Your profile
- Technical training in the automotive sector (master craftsman, state-certified technician or graduate engineer)
- Experience in commercial processes
- Experience in project management
- 2-3 years of experience in technical support, customer service, product or warranty department of a company in the automotive industry or comparable experience in the automotive sector
- Strong teamwork and communication skills, flexibility, and ability to work under pressure
- High level of initiative and implementation skills as well as a dynamic and analytical approach to tasks
- Organisational skills
- Conceptual and structured way of working
- Very good PC skills (MS Office, Internet, MS Outlook)
- Very good knowledge of German and good written and spoken English
Why us?
- An exciting, varied, and challenging job
- Short decision-making processes and autonomous work
- Fast-growing company with a wide range of career opportunities
- A young, dynamic, and highly motivated team with exceptional team spirit
- Flexible working environment
- Support for the use of public transport (subsidised ticket)
- Good infrastructure for private transport (proximity to the highway, free parking and charging stations for electric cars)
- Corporate benefits platform
- Company health management and company pension scheme with Allianz
- Drinks - flat rate (water and various types of coffee)
Open positions
Join our Team.