Expert Technical Support After Sales (m/f/d)

Aachen

Your main tasks

Market observation/support in the analysis of the markets for the elimination of technical complaints and quality deviations in the products of Next.e.GO Mobile SE
Preparation of periodical reports and initiation of technical countermeasures taking into account business parameters
Documentation of new solutions and publication in the workshop management system
Collaboration in the creation of technical training content
Ensuring vehicle quality
Assessing damage reports with regard to accident and fire damage
Supporting the processing (by telephone and in writing) of technical enquiries from the service partners
Assisting in ensuring the quality of press / marketing vehicles
Developing continuous improvement measures in technical support
Coordination with the Customer Care Centre in legal cases
Administration and control of after sales entries in the quality management system
Participation in quality meetings (internal)
Coordination of the information flow between the development department and the After Sales department
Participation in the testing of workshop equipment and repair technologies
Diagnosis of problem vehicles in special cases that could not be solved by the service partners

Your profile

Technical training in the automotive sector (master craftsman, state-certified technician or graduate engineer)
Experience in commercial processes
Experience in project management
2-3 years of experience in technical support, customer service, product or warranty department of a company in the automotive industry or comparable experience in the automotive sector
Strong teamwork and communication skills, flexibility, and ability to work under pressure
High level of initiative and implementation skills as well as a dynamic and analytical approach to tasks
Organisational skills
Conceptual and structured way of working
Very good PC skills (MS Office, Internet, MS Outlook)
Very good knowledge of German and good written and spoken English

Why us?

An exciting, varied, and challenging job
Short decision-making processes and autonomous work
Fast-growing company with a wide range of career opportunities
A young, dynamic, and highly motivated team with exceptional team spirit
Flexible working environment
Support for the use of public transport (subsidised ticket)
Good infrastructure for private transport (proximity to the highway, free parking and charging stations for electric cars)
Corporate benefits platform
Company health management and company pension scheme with Allianz
Drinks - flat rate (water and various types of coffee)