Expert Technical Support After Sales (m/f/d)

Aachen

Your main tasks

Market monitoring/support in the analysis of markets for the elimination of technical complaints and quality deviations on the products of e.GO Mobile SE
Preparation of regular reports and initiation of technical countermeasures, taking into account business parameters
Documentation of new solutions and publication in the workshop management system
Participation in the creation of technical training content
Ensuring vehicle quality
Evaluation of damage reports with regard to accident and fire damage
Supporting the processing (by telephone and in writing) of technical inquiries from service partners
Participation in ensuring the quality of press/marketing vehicles
Development of continuous improvement measures in technical support
Coordination with the Customer Care Center in legal cases
Administration and control of after-sales entries in the quality management system
Participation in quality meetings (internal)
Coordinating the flow of information with the Development, Production, Quality and Aftersales departments
Participation in the testing of workshop equipment and repair techniques
Diagnosis of problem vehicles in special cases that could not be solved by the service partners

Your profile

Technical training in the automotive field (master craftsman, state-certified technician or graduate engineer)
Confident handling of diagnostic and test equipment
Very good knowledge in recognizing and evaluating ECU parameters as well as very good knowledge of CAN technology
High-voltage training level 2, expert training for air conditioning systems, airbags and ECU diagnostics desirable
Communicative personality with a confident manner, training skills and good reasoning/implementation skills
2-3 years of experience in technical support, customer service, product or warranty department of a company in the automotive industry or comparable experience in the automotive sector
Experience in project management
Experience in commercial processes
Strong team and communication skills, flexibility and ability to work under pressure
High level of initiative and implementation skills as well as a dynamic and analytical approach to tasks
Organizational skills
Conceptual and structured way of working
Very good PC skills (MS Office, Internet, MS Outlook)
Very good German and good English skills, both written and spoken
At least driving license class B
Willingness to travel required

Why us?

An exciting and challenging job
Short decision-making processes and independent work
Fast-growing company with a wide range of career opportunities
A young, dynamic and highly motivated team with exceptional team spirit
Flexible working environment
Hybrid working model
Support for the use of public transport (subsidised ticket)
Good infrastructure for private transport (proximity to the motorway, charging stations for electric cars and free parking)
Corporate benefits platform
Company health management and company pension scheme with Allianz
Drinks - flat rate (water and coffee)