Quick answers to your questions
FAQ
Quick answers to your questions
FAQ
Your questions about the purchase, the technology or our other services are in many cases already answered online. If you can’t find a suitable answer, you can also send your question directly to our customer service.
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e.wave X
You can reserve a vehicle now.
Celebrating the Next.e.GO Mobile SE’s “Green on and off the pitch” campaign, all reservations were at zero cost for the first ten days.
Since 16.05.2022, 9.00 am, a refundable reservation fee of EUR 50 will be charged
From 23.05.2022, 09.00 am, a refundable reservation fee of EUR 100 will be charged.
The reservation fee will be deducted from the total amount. From late summer onwards, only direct orders will be possible as priority is given to customers who pre-booked their vehicle.
The reservation amount can be paid by credit card, SEPA direct debit or instant bank transfer. You can select the desired payment method in the course of the reservation.
Yes, the reservation amount will be charged in the course of the binding order of the e.wave X.
If you want to cancel your reservation, please contact our customer service. Please have your reservation code ready so that they can find your reservation. If you have paid a reservation fee, it will be refunded to you using the same method as you paid it.
Yes, if you cancel your reservation, the reservation amount will be refunded.
By reserving the e.wave X, you benefit from many advantages:
- You will be among the first to know about the launch of the e.wave X.
- You will receive all the information and specifications about the e.wave X before anyone else.
- You will be informed about exclusive events & test drive experiences
- You’ll automatically be in the draw for exciting prizes
- You’ll be the first to know what we’re doing, where we’re going, and how we’re shaping the future of tomorrow.
The e.wave X is currently still in the homologation phase. We are therefore not yet able to offer test drives. The first test drives can probably take place in the fall of 2022.
The e.wave X will be presented on a roadshow throughout Germany over the summer. We will announce the exact dates on our website shortly.
We are currently planning to start taking orders of the e.wave X in Germany in the fall of 2022, at which point you will be able to place a binding order. Other countries will follow.
We are currently planning the first deliveries in Germany for the end of Q4 2022. The delivery date of your individual order is determined by the time of the binding order and your selected configuration. The time of your reservation has no influence.
Deliveries in other countries will follow later.
The e.wave X will cost from EUR 24,990.00 in Germany. Prices for other countries will be announced later.
You can find all information about the e.wave X via the link below. As soon as there is new information, we will update this page. Additionally, you are welcome to sign up for our newsletter. Reservers will receive all information first.
Yes, you can. Reservations can also be made from abroad. We will start selling the e.wave X in Germany. Sales in other countries are already being planned.
As soon as the e.wave X is available in your country, we will contact you. If you make a reservation with an address abroad, there are no reservation fees.
Also, this reservation does not expire. However, please note that a reservation with a foreign address cannot be used for an order in Germany.
Technology and safety
Maintenance of the e.GO Life is carried out by our service partners.
The e.GO service network is constantly expanding and will be extended on a regular basis. You can find a current overview of our service partners in the map at the bottom of the page.
All required information regarding repair & maintenance information can be found in the online workshop portal James. Access is subject to a fee and only available to registered users. As an authorized person according to the BER, please write a message with the subject “Registration Online Workshop Portal James” with your contact details and the desired period of use to ticket@e-go-mobile.com. We will get back to you as soon as possible!
Charging
When charging directly at your home, you can take full advantage of the low cost of your household electricity tariff.
Conveniently, the e.GO Life can be charged at any household socket. We recommend that the power connection be tested by a qualified electrician to ensure that your installation can withstand the continuous load of an electric vehicle.
For charging at public charging stations, the e.GO Life uses the Type 2 plug, which is the standard in Europe. The 5 m long Type 2 charging cable can be included in the standard equipment of your e.GO Life when ordering the vehicle.
To be able to use public charging stations, you usually also need an access medium (e.g. app or RFID card). There are many providers on the market who guarantee such access, such as your local energy supplier.
Wallbox
The e.GO Wallbox home can be installed very easily by your preferred qualified electrician at your preferred location. Installation instructions for the e.GO Wallbox home are included in the delivery.
The maximum charging power of the e.GO Wallbox is 11 kW (three-phase). The on-board charger of the e.GO Life only charges single-phase due to the vehicle architecture. This means a maximum charging power of 3.7 kW.
The e.GO Wallbox home is thus already well equipped for future vehicle generations and electric vehicles with higher charging capacities can already charge at 11 kW.
Yes, you can charge any electric car with a Type 2 inlet, which has established itself as a Europe-wide standard, at the e.GO Wallbox home.
The e.GO Wallbox home has protection class IP 54, which means that it is splash-proof and dust-proof. It is recommended to install the wallbox in a garage or under a carport. The e.GO Wallbox home can be operated at temperatures from -25°C to 40°C.
Subsidy programs
Yes. With both the e.GO Life Next and e.GO Life Pure models, you can benefit from the environmental bonus from the German Federal Office of Economics and Export Control (BAFA). Both models are listed there under the name e.GO Life 60.
Electromobility is promoted in many different ways and by various entities. However, these vary greatly by provider and your geographic location. We do not have a complete overview of all funding programs. For North Rhine-Westphalia, however, the Fördernavi linked here offers a comprehensive overview of various programs:
e.GO Connect
The e.GO Connect app can be found and downloaded from both the Apple AppStore and the Google PlayStore. You can find it under the name “e.GO connect”.
The e.GO Connect App as well as all currently integrated functions in the app are free of charge.
You can download the e.GO Connect app from the Apple AppStore and the Google PlayStore now. Please note, however, that at the launch of the app, customer vehicles will first be activated in stages. To ensure that the unlocking process is fair for all e.GO Life drivers, the vehicles will be randomly selected for each new stage.
As long as your e.GO Life has not been unlocked, a connection error will be displayed in the app when you try to link your Life. Once your e.GO Life has been unlocked, you will receive an email informing you that you can now link your e.GO Life to the app.
At the launch of the e.GO Connect app, customer vehicles will first be activated in stages. More vehicles will be added and unlocked gradually.
There is no provision for unlocking on demand. Once your e.GO Life has been unlocked, you will receive an email informing you that you can now link your e.GO Life to the app.
With the e.GO Connect app, you have access to the most important vehicle data of your e.GO Life anytime and anywhere, as well as access to other useful functions such as the vehicle finder, the partner search or the e.GO newsfeed.
You can find more details on this infopage:
After you have downloaded and installed the app, you need to register and create an e.GO account. Simply enter your email address and a password.
You will then receive an email from us with a registration code. To complete your registration, you only need to enter this code in the e.GO Connect app.
After confirming your account, you can log in to the app with your login information and add personal data.
After you have created your account, simply enter the vehicle identification number (VIN) and the current kilometers of the vehicle in the app. Your e.GO Life will then be displayed.
The vehicle identification number (VIN) can be found in the vehicle registration document (registration certificate part II) in field E as well as in the door frame on the passenger side on the B-pillar. It is a 17-digit string consisting of capital letters and numbers. It must be entered in the app exactly as specified, i.e. with capital letters, in order to connect the vehicle.
Currently, only one vehicle can be connected per account. We are working on the possibility to be able to store more vehicles.
Your e.GO Life can be linked to any number of accounts. For example, everyone in your family can download the app to their personal smartphone, create an account, and connect to the shared Life.
Alternatively, you can share your account with members of your family.
No. Once your e.GO Life is connected to your account, all you need to do is log in to the e.GO Connect app with your credentials on your new smartphone, for example, to continue using the app seamlessly.
The VIN must have been unlocked by e.GO in advance for the vehicle to be able to connect to the app. At the launch of the app, customer vehicles will first be activated in stages. More vehicles will be added and unlocked gradually. To make this fair, the vehicles will be randomly selected. Once your e.GO Life has been unlocked, you will receive an email informing you that you can now link your e.GO Life to the app.
If you have already received this email and still have connection problems, please contact our customer service. They can check your case together with our developers.
The vehicle sends an update to the app once a minute. The status of the door locking system is mainly used to check later whether you have locked your e.GO Life correctly. All other functions of the app are also updated once a minute, so that, for example, the location of the vehicle can sometimes be updated abruptly.
The e.GO Life only sends data when it is active and connected via cellular. If your e.GO Life is not used for a longer period of time, it switches to sleep mode and terminates the data connection to save power. This is indicated in the app with a “sleep icon”. During the charging process, however, the data connection remains permanently active so that you can view the charging status at any time during charging.
The function is currently still in the test phase and the calculation of the values will improve greatly in the short term.
The calculation of the data in the app takes place independently of the data displayed in the vehicle, which is why they may differ slightly.
You can cancel the connection to the vehicle in the profile under the menu item “My vehicle”.
I bought my e.GO Life used. How can I delete the account of the previous owner so that he no longer has access to my vehicle data?
It is currently not possible to book an appointment for the battery swapping of the e.GO Life via the e.GO Connect App. However, you can find the service partners available for battery swapping as well as their contact details in the app. Please contact the desired service partner in advance by phone to make an appointment for battery replacement.
If you use the battery exchange service, you will always see current information about your battery in the app, such as the location or the latest possible exchange date.
THG-Quote
Greenhouse gas emissions are to be reduced in German transport. To achieve this, the German government introduced the statutory greenhouse gas reduction quota (GHG quota). Producers or sellers of diesel and gasoline are obliged to reduce the CO2 emissions of their fossil fuels by a certain percentage. In 2022, the reduction quota is 6% and continues to increase each year. In 2030 it will already be 22%.
No. With the greenhouse gas reduction quota, the German government wants to ensure a redistribution of financial resources from mineral oil companies to renewable energies in transport. By investing in renewable energies, mineral oil companies are to drive forward the expansion. By selling emission certificates, the proceeds can also be used for various energy justice projects.
To simplify the process for customers, e.GO has developed a quick and uncomplicated solution together with its partner fairnergy. We collect the applications from electric car drivers via our platform and pass them on to fairnergy. Our partner fairnergy bundles the applications and handles the quota trading with the Federal Environment Agency as well as with interested companies.
From now on, you can easily make your right to the emission certificate available to our partner fairnergy via our website. The proceeds from the sale of the certificates will either be credited to you or you can use them directly via the platform to support selected sustainable projects and thus actively shape the future.
Contact Customerservice
+49 241 510 30 350
Mo - Fr: 09.00 - 17.00 (CET)
vertrieb@e-go-mobile.com