Locations & FAQ
Here you can find all info
Locations & FAQ
Here you can find all info
Are you curious to experience the e.GO Life live? See it for real, get in, feel it and enjoy the driving experience?
Below you will find all the contact options - from the extensive roadshow, to our constantly growing number of brand stores, to our service partners, who will take care of the optimal support of your e.GO Life.
Frequently asked questions
The e.GO Connect App as well as all currently integrated functions in the app are free of charge.
You can download the e.GO Connect app from the Apple AppStore and the Google PlayStore now. Please note, however, that at the launch of the app, customer vehicles will first be activated in stages. To ensure that the unlocking process is fair for all e.GO Life drivers, the vehicles will be randomly selected for each new stage.
As long as your e.GO Life has not been unlocked, a connection error will be displayed in the app when you try to link your Life. Once your e.GO Life has been unlocked, you will receive an email informing you that you can now link your e.GO Life to the app.
At the launch of the e.GO Connect app, customer vehicles will first be activated in stages. More vehicles will be added and unlocked gradually.
There is no provision for unlocking on demand. Once your e.GO Life has been unlocked, you will receive an email informing you that you can now link your e.GO Life to the app.
With the e.GO Connect app, you have access to the most important vehicle data of your e.GO Life anytime and anywhere, as well as access to other useful functions such as the vehicle finder, the partner search or the e.GO newsfeed.
You can find more details on this infopage:
After you have downloaded and installed the app, you need to register and create an e.GO account. Simply enter your email address and a password.
You will then receive an email from us with a registration code. To complete your registration, you only need to enter this code in the e.GO Connect app.
After confirming your account, you can log in to the app with your login information and add personal data.
After you have created your account, simply enter the vehicle identification number (VIN) and the current kilometers of the vehicle in the app. Your e.GO Life will then be displayed.
The vehicle identification number (VIN) can be found in the vehicle registration document (registration certificate part II) in field E as well as in the door frame on the passenger side on the B-pillar. It is a 17-digit string consisting of capital letters and numbers. It must be entered in the app exactly as specified, i.e. with capital letters, in order to connect the vehicle.
Currently, only one vehicle can be connected per account. We are working on the possibility to be able to store more vehicles.
Your e.GO Life can be linked to any number of accounts. For example, everyone in your family can download the app to their personal smartphone, create an account, and connect to the shared Life.
Alternatively, you can share your account with members of your family.
No. Once your e.GO Life is connected to your account, all you need to do is log in to the e.GO Connect app with your credentials on your new smartphone, for example, to continue using the app seamlessly.
The VIN must have been unlocked by e.GO in advance for the vehicle to be able to connect to the app. At the launch of the app, customer vehicles will first be activated in stages. More vehicles will be added and unlocked gradually. To make this fair, the vehicles will be randomly selected. Once your e.GO Life has been unlocked, you will receive an email informing you that you can now link your e.GO Life to the app.
If you have already received this email and still have connection problems, please contact our customer service. They can check your case together with our developers.
The vehicle sends an update to the app once a minute. The status of the door locking system is mainly used to check later whether you have locked your e.GO Life correctly. All other functions of the app are also updated once a minute, so that, for example, the location of the vehicle can sometimes be updated abruptly.
The e.GO Life only sends data when it is active and connected via cellular. If your e.GO Life is not used for a longer period of time, it switches to sleep mode and terminates the data connection to save power. This is indicated in the app with a “sleep icon”. During the charging process, however, the data connection remains permanently active so that you can view the charging status at any time during charging.
The function is currently still in the test phase and the calculation of the values will improve greatly in the short term.
The calculation of the data in the app takes place independently of the data displayed in the vehicle, which is why they may differ slightly.
You can cancel the connection to the vehicle in the profile under the menu item “My vehicle”.
The e.GO customer service will be happy to help you to separate the desired accounts from your vehicle. For verification, we need the vehicle identification number (VIN) and the current kilometers driven of your e.GO Life.
You can reach our customer service by email or phone:
It is currently not possible to book an appointment for the battery swapping of the e.GO Life via the e.GO Connect App. However, you can find the service partners available for battery swapping as well as their contact details in the app. Please contact the desired service partner in advance by phone to make an appointment for battery replacement.
If you use the battery exchange service, you will always see current information about your battery in the app, such as the location or the latest possible exchange date.
To ensure that you can experience many years of driving pleasure with your e.GO Life, our workshops will protect you against all eventualities and risks at your request. The first prerequisite for a long service life for the e.GO Life is, of course, a regular visit to the e.GO service partner for inspection and maintenance work.
The following map gives an overview of the service partners already qualified by e.GO.
Our partner network is constantly developing. This means that new service partners and sales partners in your area are constantly being added to our network.